Cranbury, New Jersey – August 2, 2016
Jones Stephens, a World and Main Company, announced today that it has completed its investment in a new Customer Experience Program and Training Center at its Moody, Alabama headquarters. Completion of this initiative launched a new, year-round customer outreach and training program that will facilitate the training of up to 450 customer representatives annually.
The new Jones Stephens Customer Experience Program and Training Center is designed to deliver, train, and educate customers about the “counter experience” their customers should have. The Center is equipped with state-of-the-art audio-visual equipment filled with product demonstration videos, a custom-built retail counter, fully-stocked product displays, and plenty of learning space for hands-on training.
“The investment in the new Jones Stephens Customer Training Center launches our comprehensive Wholesaler Experience and Training Tour program. We are excited to bring our customers to Moody, Alabama, to provide them with category training and product knowledge sessions as well as in-depth merchandising education,” said Alana Hawk, Channel Marketing Manager. “We value our wholesalers’ time and want to ensure that we’re spending it wisely by delivering a first-class, comprehensive experience when they come to Jones Stephens,” said Hawk.
The new training center will serve multi-purposes for Jones Stephens. When the center is not in use for customer operations, it will host employee town hall meetings, personnel training, new hire orientation, and other company events. The new center officially opened in July 2016.
About Jones Stephens
Jones Stephens is a premier master distributor of plumbing specialty products with a well-established brand name in the industry. With 18,000 SKUs within 14 product categories, Jones Stephens provides the broadest and deepest selection of innovative, hard-to-find specialty and common plumbing products. Primarily servicing the commercial and industrial market, Jones Stephens continues to develop and add superior products to help maximize the competitive position of its wholesale customer partners. Jones Stephens is headquartered in Moody, Alabama, with additional distribution centers in Pottsville, Pennsylvania, and Valencia, California. Jones Stephens’ competencies, along with their extensive product offering, allow them to say with confidence, “We Got It”. For more information, please visit http://www.jonesstephens.com.
About World and Main
World and Main, LLC brings together a unique combination of product development, merchandising, global sourcing, and distribution solutions across the home, hardware and building supply categories. The company is headquartered in Cranbury, New Jersey, and has offices in Houston, Texas; Moody, Alabama; and Wuxi, China, along with five North American distribution centers. Through its Retail Distribution, Wholesale Distribution, and Retail Products divisions, World and Main stocks and distributes over 75,000 SKUs of branded and owned brands across 25 product categories. This broad basket of products, coupled with World and Main’s exceptional distribution capabilities to all retail and commercial channels, enables the company to deliver on its value proposition: Delivering Simplicity. Facilitating Success.
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